Refusionspolitik
Absolute Eclipse — SIA Gravitis Enterprise Limited
Lauku iela 7-4, Cēsis, LV-4101, Latvia · info@absoluteeclipse.com
Applies to orders placed on or after 16 August 2026. Orders placed before that date are covered by the policy in force at the time of purchase.
1. Our delivery guarantee
If we promise delivery in time for a specific astronomical event and your order arrives after it, you get a full refund including the shipping you paid, and you keep the goods. You do not need to return anything, send photographs, or open a claim with the carrier.
To claim, email info@absoluteeclipse.com with your order number within 14 days of the delivery date (or, if the parcel never arrived, within 14 days of the event). We check the carrier's delivery record ourselves and settle from that record.
The guarantee covers the amount you paid on the affected order — goods and shipping. It does not cover indirect costs such as travel, accommodation or other arrangements made around the event.
This guarantee is ours voluntarily. It sits on top of your legal rights and takes nothing away from them.
2. Faulty, damaged or incorrect items
If an item arrives damaged, defective, or is not what you ordered, we put it right at our cost. Email info@absoluteeclipse.com within 14 days of delivery with your order number and, where possible, a photograph.
We will either replace the item or refund it in full including your original shipping, at your choice. If we ask for the item back, we pay the return postage and send you a prepaid label. You are never out of pocket for our mistake.
The 14-day window above is our fast-track service, not a limit on your rights: your statutory remedies for goods that do not conform to the contract last considerably longer (up to two years in most EU countries, six years in England and Wales) and are unaffected by this section.
Safety note: do not use solar viewing glasses or filters if the film is scratched, torn, punctured or separating from the frame, or if the frame will not sit properly on your face. Tell us instead.
3. Changing your mind
You may cancel your order and return unwanted goods within 14 days of receiving them, for any reason and without giving one. To cancel, tell us within that window — email info@absoluteeclipse.com with your order number and a clear statement that you wish to cancel, or use the cancellation form at the end of this policy. Please contact us before sending anything back; parcels that arrive unannounced are very hard for us to match to an order and this delays your refund.
For a change-of-mind return:
- You arrange and pay for the return postage. We do not provide a prepaid label for unwanted goods.
- Please send the goods back within 14 days of telling us you wish to cancel. We hold your refund until we receive the goods or you supply proof of postage — whichever comes first — and if the goods are never sent, no refund becomes due.
- We refund the price of the goods plus our standard delivery rate. If you chose an upgraded or express service, we refund the standard rate, not the premium you paid for speed.
- We issue the refund within 14 days of receiving the goods or your proof of postage.
- We may reduce your refund — up to the full amount — for loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Inspecting the glasses as you would in a shop is fine. Using them is not inspection: for solar viewers whose value lies in a single event, use during that event may reduce the refundable amount to nil.
Return address:
Absolute Eclipse
Lauku iela 7-4
Cēsis, LV-4101
Latvia
Please write your order number on or inside the parcel. We recommend a tracked service; until the parcel reaches us it remains your responsibility.
Returned goods are inspected and photographed on arrival, and we confirm the refund amount to you by email the same day.
4. Business purchases
The cancellation rights in section 3 are consumer rights. Purchases made wholly or mainly for business purposes carry no right of withdrawal. An order placed under a company name, with a VAT number, or invoiced to a business will normally be treated as a business purchase; if you bought as a private individual despite those details, tell us and we will treat you as a consumer. Returns on trade orders are accepted only where agreed in writing before purchase, or where section 2 applies.
5. Cancelling before dispatch
If your order has not yet been handed to the carrier we will cancel it and refund you in full, including shipping. During peak periods we dispatch within hours of an order being placed, so please write as soon as possible — and if the parcel has already gone, section 1 or section 3 will apply instead.
6. How long refunds take
We issue refunds to the original payment method. We cannot redirect a refund to a different card or bank account — if your card has since expired or been closed, the card network automatically routes the refund to your replacement card or the underlying account.
- PayPal — usually visible within a few hours.
- Card — the money leaves us immediately, but your bank decides when it appears on your statement. Most issuers post within 5 to 10 working days. Some take longer, particularly on debit cards and cross-border payments.
If you paid with Apple Pay or Google Pay, our confirmation may show card digits you don't recognise. Wallet payments use a device-specific card number, so the last four digits differ from the card in your pocket — the refund still reaches the right account.
If a card refund has not reached you after 10 working days, email us. We will send you the date, amount, masked card number and reference your bank needs to trace it.
7. Your legal rights
If you are a consumer in the EU or the UK you have a statutory right to withdraw from a distance contract within 14 days of receiving the goods. Nothing in this policy limits that right, and where this policy is more generous than the law, the more generous term applies.
Questions: info@absoluteeclipse.com
8. Cancellation form
To cancel under section 3 you can simply email us, or copy the form below into an email to info@absoluteeclipse.com. You do not have to use it.
To: SIA Gravitis Enterprise Limited (Absolute Eclipse), Lauku iela 7-4, Cēsis, LV-4101, Latvia — info@absoluteeclipse.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (only if this form is notified on paper):
Date:
